Dan Heath – Creating Moments That Matter
In recent years, there has been a lot of talk about improving “experience.”
- The customer experience.
- The patient experience.
- The employee experiences.
But how do you accomplish that goal? How do you create moments that are memorable and meaningful?
In this talk, drawing from his forthcoming book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.